Dec 2007 — Dec 2013

6 years 1 month

MDIS Services Limited

Founder & Managing Director · A multinational IT business serving the quick service restaurant, retail and hospitality sectors across Europe and North Africa, merged with Acrelec.

SECTOR

IT Services

Help desk · Software · Hardware

COVERAGE

Europe and North Africa

Multi-country

ROLE

Founder & Managing Director

Operating leadership

FOCUS

Operations & Strategy

Fundraising · Acquisitions

STATUS

● Merged with Acrelec, 2013

Dec 2007 — Dec 2013

Customer-facing technology for retail and hospitality estates

MDIS Services is a multinational IT business serving the quick service restaurant, retail and hospitality sectors across Europe and North Africa. It expanded rapidly from a single entity in the United Kingdom to 13 markets, working with leading brands in those sectors, including McDonald’s, Burger King, Starbucks and Asda/Walmart.

The business was well regarded by its customers for support, installations and field engineering, and never lost a customer. In 2013 it merged with Acrelec.

AT A GLANCE

ESTABLISHED

December 2007

Client sectors

QSR, Retail, Hospitality

Model

B2B — Enterprise services

SOLUTIONS

Help desk · POS · Kiosks · Signage

Coverage

Europe and North Africa

Founder and Managing Director-led focus on operations, strategy and market expansion

What Steve did here

Steve established the business and led it as an operator, with direct responsibility for service delivery, the engineering network, fundraising and the commercial model that supported them.

Primary focus areas

Service operations — Design and management of the central service desk and field engineering network, and the service level agreements governing both.
International expansion — Establishing local engineering capability country by country across Europe and North Africa, while maintaining consistent delivery standards and reporting.
Client relationships — Securing and retaining enterprise accounts in sectors where system availability directly affects trading.
Merger and integration — Structuring the combination with Acrelec and integrating the two operations.

“

A central service desk and a distributed engineering network, established as the operational foundation of in-store technology.

MDIS Services Limited · Steve Tiley, Founder and Managing Director

6yr

Tenure

5

Solution areas

2013

Merged with Acrelec

Selected clients

Other companies Steve has built, led or advised

Acrelec

Managing Director

Overseeing operations, service and sales across a group serving McDonald’s, KFC, Starbucks, Walmart and Carrefour, and its expansion into the Middle East and the United States.

Feb 2013 — Feb 2018

QSR Automations

Board Advisor

Advised a restaurant technology business whose kitchen orchestration software is used by 21 of the 25 largest casual dining chains in the United States.

Jul 2022 — Jun 2024

QikServe Limited

Chairman

Chaired the enterprise platform for guest self-service in hospitality through restructuring with an incoming chief executive to its sale to Access Hospitality in September 2024.

Oct 2018 — Sept 2024

McDonald’s

IT Director

IT leadership across more than 3,500 restaurants in the United Kingdom and nine Northern European countries.

Jun 2002 — Feb 2007

Board appointment, restructuring or international expansion in prospect?

If you are scaling a business, restructuring, or appointing to a board, Steve would be glad to hear from you.